Privacy Policy

This Privacy Policy describes how SMP Hair Clinic ("The Queen of Scalp," operated by Elsie SooSzetoJones, "we," "us," or "our") collects, uses, and discloses information through this website. We operate clinics in Newport Beach, California (320 Superior Ave #260, Newport Beach, CA 92663) and Dallas/Fort Worth, Texas (700 Highlander Blvd, Suite 225, Arlington, TX 76014), and act as the data controller for information collected through this site.

We collect information you provide directly to us, and limited information collected automatically when you visit this site.

We use the information you submit to respond to your inquiry, schedule or discuss a consultation, and communicate with you about our services. We use automatically collected analytics data to understand how visitors use this site and to improve it. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

We rely on the following third-party service providers to operate this website. We do not sell or share your personal information, and we do not use any advertising or cross-context behavioral-advertising pixels (no Meta Pixel, no Google Ads remarketing tag).

This site uses cookies set by Google Analytics (to measure site usage) and by Cloudflare Turnstile (to distinguish humans from bots on our form). We do not use cookies for advertising or cross-site tracking. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout.

Our site's contact options include deep links to WhatsApp, Instagram Direct Message, Facebook Messenger, and standard phone calling. If you choose to contact us through one of these platforms, that conversation is also subject to that platform's own privacy policy; we do not control how they handle your data on their end.

We retain consultation-form submissions and any attached images for as long as reasonably necessary to respond to your inquiry and for our ordinary business recordkeeping, unless you ask us to delete them sooner (see "Your Privacy Rights" below).

If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we have collected about you, to request its deletion, to request correction of inaccurate information, and to non-discrimination for exercising these rights. Because we do not sell or share personal information, there is no "opt-out of sale" to exercise. To make a request, contact us using the details below; we may need to verify your identity before responding.

If you are visiting from outside California, we still honor reasonable requests to access, correct, or delete the personal information you have submitted to us through this site: contact us using the details below.

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

If you become a patient or client of our scalp micropigmentation or PRP treatment services, our handling of your medical/health information is governed separately by our HIPAA Notice of Privacy Practices, not by this website policy.

We may update this policy from time to time; the "Last updated" date above reflects the most recent revision.

To ask a question about this policy or to exercise any of the rights described above, contact us at smphair.clinic@yahoo.com or (714) 308-7338, or use the contact form on this site.